Note: We do not rent to groups of 6 or more, made up exclusively of singles, under the age of 30 for any of our self catering villas and apartments in Cape Town
Payment Protection Guarantee
This guarantee ("Guarantee") is provided by HRCT; the owner of Holiday Rentals in Cape Town and Cape Vacation Rentals - Guarantee is backed by a Fidelity Bond, issued by Western Surety Company of South Dakota, A Division of CNA Surety ("Insurance Company")
When you pay for rental through us, you can do so with confidence that your money is in safe hands - We have invested in this Surety Bond, to provide you with peace of mind
What is Payment Protection Guarantee?
HRCT will reimburse travelers up to $10,000 US in connection with rentals they book and payments they make into HRCT's accounts at Standard Bank of South Africa by bank transfer. Note: Scope of Guarantee is limited to coverage provided by the Insurance Company
Who is covered?
Clients who have rented a property through HRCT, have signed a lease and its General Conditions and made a bank transfer into the HRCT's account at Standard Bank of South Africa ("Covered Losses")
What types of losses are covered?
This guarantee covers rental payment losses as a direct result of internet fraud, misappropriation of funds received into HRCT account by any employee, officer or representative of HRCT or wrongful withholding of rental security deposits; The scope of this Guarantee is limited to coverage provided by Insurance Company ("Covered Losses")
What losses are excluded?
If it's not specifically included in the covered losses above, then they are excluded. Here are a few examples of losses that are not covered: payments made in cash or instant transfers that cannot be verified (i.e. Western Union or Moneygram); payments to relatives; losses such as natural disasters, theft, bodily injury or criminal activity; losses associated with a breach of the rental agreement or cancellation of rental agreement for any reason; and any travel related losses other than the base rental (i.e. reimbursement for flights, rental cars, other travel expenses).
The Guarantee does not provide reimbursement for loss of funds that are not Covered Losses. For clarification, this includes but is not limited to the inability to provide reimbursement for the following:
any losses that are not Covered Losses as defined herein
any indirect losses; losses associated with travel arrangements, such as airfare or other transportation costs; opportunity losses; contractual losses; losses due to weather or natural disasters; any other losses other than the amount actually paid to HRCT
any security deposits or other funds paid to the HRCT that are not returned due to damage or non-compliance with the rental agreement and cancellation policies
any payments made in cash, via check or any other service other than to HRCT bank accounts at Standard Bank of South Africa
aggregate payments to HRCT in excess of $10,000
payments made by the traveler after being notified by HRCT that the Payment guarantee program has ended and no longer subject to this Guarantee
All reimbursement decisions under the Guarantee shall be determined by HRCT, in its sole discretion.
All reservations through HRCT and all matters arising from them are subject to South African laws and to the exclusive jurisdiction of the Magistrate's Court in Cape Town
Best Rate Guarantee
Terms and Conditions applicable to "Best Price Guarantee"
This guarantee applies to holiday rentals in Cape Town, arranged by HRCT, ranging from 5 days to 30 days in duration
HRCT will offer a lower rate to a customer, if the customer is quoted a rate lower than HRCT's quote by a property owner or a licensed real estate agent for the same property and dates
If the customer has paid for the booking, HRCT will refund customer the difference up to a maximum of 10% of the total rental value or the difference in quotes, whichever is less
Customer must provide copy of a bona fide quote from a legitimate business / agent or property owner within 10 days of signing of a lease provided by HRCT for a holiday rental property in Cape Town. Quote must be an "Apples to Apples" comparison for the same property, same dates and include the same terms and conditions for the rental; advertised prices are not considered as quotes, as there can be deceptive advertisements
Customer may not make a claim, after 10 days have passed, after either signing of a lease or paying a deposit; A claim must be submitted within the 10 day period by email to HRCT