General Conditions form part of the Lease Agreement
Holiday Rentals in Cape Town (“HRCT”) is a reservation agent acting on behalf of Owner and Guest. These Terms & Conditions govern all reservations made through HRCT. All reservations through HRCT and all matters arising from them are subject to South African laws and to the exclusive jurisdiction of the Magistrate’s Court in Cape Town. Owner and Guest accept these conditions on behalf of all those who have an interest in the referenced rental property and all members of the Guest’s party. Guest hereby chooses Domicillium Citandi et Executandi for all purposes at the leased premises
HRCT accepts no liability for any loss, personal injury or death however incurred. Although the HRCT uses all reasonable endeavors to ensure the accuracy of all information provided, HRCT cannot accept any liability whatsoever for any problems that may occur, while guests occupy the holiday property. All information has been provided in good faith and no liability is accepted whatsoever by HRCT
That the premises shall be used solely and exclusively as a private residence and shall be occupied by no more than the number of persons shown as guests on Page 1. That the Guest shall not sublet the premises or any part thereof, nor allow the Premises or any portion thereof to be used by any other person other than the Guest’s immediate family and visitors without the Owner’s prior written consent. No commercial activity of any nature is allowed on the premises, nor can the premises be advertised in any media. No illegal activity may be carried on the premises. Pets are not allowed on the premises, unless approved in writing by the Owner. If Guest is in breach of this agreement, Owner has the right to cancel the lease immediately, without returning any monies paid and lock out the Guest, in addition to other remedies available under the Law.
For properties with a pool: Should a minor child, a member in the guest’s party or any invitee of the Guest enter the property and an accident occur, the owner will not be held responsible for any negligence on behalf of the Guest. The Owner and HRCT are irrevocably indemnified by Guest against any claim for injury to the Guest, his family or visitors and against any claim for loss or breakage of personal effects, which may arise whilst occupying the premises.
Owner acknowledges that upon receipt of the Reservation Deposit noted in this agreement, which must be received from Guest by no later than the date indicated, along with an executed copy of this agreement and copy of Guest’s passport, he/ she agrees to rent the property to Guest for the period indicated, subject to these terms and conditions. Balance of the rent, along with Damage Deposit must be received by the Owner no later than the date indicated on Page 1. In the event that this balance is not paid as stipulated, Owner has the right to cancel this Lease without a refund to Guest.
Guest or any member of his / her party may cancel this reservation at any time however no refund will be made for any monies paid. IT IS RECOMMENDED THAT TRAVELERS PURCHASE TRIP AND MEDICAL CANCELLATION INSURANCE
It is Guest’s responsibility to ensure that he / she and the members of the party do not behave in a way which causes offense or danger to others or which risks damage to property belonging to others. In such circumstances the holiday property Owner has the right to terminate arrangements made, in which case Owner’s responsibility to Guest ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses Guest may incur as a result. Furthermore, Guest will be liable to reimburse Owner for any expenses whatsoever it incurs as a result of wrongful behavior.
It is a policy of Owner to take a security deposit to cover the cost of damages caused by Guest, which is refundable either on the departure date or if it is not possible, due to late billings from Telkom ( if Owner provides a telephone) or other compelling reason, then within 15 days by Owner, after checking out. Guest is responsible for the full extent of damages caused due to his/ her negligence or expenses caused and such responsibility is not limited to the amount of the Damage Deposit.
Owner shall maintain the rental property, in accordance with good hospitality industry practices. Owner shall be responsible for payment of electricity, subject to allowance stated on P.1, water, rubbish removal, sewer, rates, etc. Guest is responsible for charges from the telephone company, during his/ her stay, if Owner provides a telephone. Owner shall arrange for the maintenance of pool and garden, if any.
Check In is at 2:00PM and Check Out is at 11: AM, unless otherwise agreed on Page 1 of the Lease.
Payment Protection Guarantee
Best Rate Guarantee
Terms and Conditions applicable to "Best Price Guarantee"
This guarantee applies to holiday rentals in Cape Town, arranged by HRCT, ranging from 5 days to 30 days in duration
HRCT will offer a lower rate to a customer, if the customer is quoted a rate lower than HRCT's quote by a property owner or a licensed real estate agent for the same property and dates
If the customer has paid for the booking, HRCT will refund customer the difference up to a maximum of 10% of the total rental value or the difference in quotes, whichever is less
Customer must provide copy of a bona fide quote from a legitimate business / agent or property owner within 10 days of signing of a lease provided by HRCT for a holiday rental property in Cape Town. Quote must be an "Apples to Apples" comparison for the same property, same dates and include the same terms and conditions for the rental; advertised prices are not considered as quotes, as there can be deceptive advertisements
Customer may not make a claim, after 10 days have passed, after either signing of a lease or paying a deposit; A claim must be submitted within the 10 day period by email to HRCT